· Local area network infrastructure component installation and support: routers, hubs, switches, caching engines, proxy servers.

· Use of protocol analyzers and traffic meters to measure network system health and perform troubleshooting.

Desktop

· Software installation and troubleshooting.

· Operating system installation and upgrades.

· PC and Macintosh platforms.

Server

· Microsoft Windows Server and Linux products supported.

· Basic file and print server support is included in a Network Services contract.

· Applications servers supported: Among them are Accelerated Reader, Follett library software; Star Reading and Math; Microsoft Exchange.

Firewall

· Needs assessment, configuration, installation and maintenance. Specializing in Fortinet, Watchguard, and open-source security solutions.

Electronic Mail

· Microsoft Exchange 2003 and Sendmail hosted mail services available, with anti-virus and anti-spam protections included.

Auto-Dialing Systems

· Network Services provides setup, training and support of School Messenger brand telephone auto-dialer systems, used primarily for automated absentee reporting.

Comprehensive

· Network Services provides district-wide or school-wide top-down analysis of network, server, and desktop infrastructure, providing a set of written recommendations for growth and restructuring.

Network Tech Staff Forums

· Network Services provides technology forums periodically throughout the school year. These forums, which are free of charge, are held on a variety of subjects which are primarily targeted toward a field-level technical support level. Past subjects covered have been wireless networking, server technologies, firewalls, security, and student data access.